Skills & Competencies for Technical Sales Support Specialist II

Technical Sales Support Specialist II job profile

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JOB SUMMARY for Technical Sales Support Specialist II

Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.

JOB RESPONSIBILITIES for Technical Sales Support Specialist II

Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team.

Technical Sales Support Specialist II SALARY RANGE

BASE 50%
$87,265
TOTAL 50%
$89,051
Job Level
P02
Job Code
SM15000065
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Technical Sales Support Specialist II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Sales Support Specialist II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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6 general skills or competencies (Job family competencies) for Technical Sales Support Specialist II

1 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Gathers customer data, such as problem descriptions and network details for prompt technical support.
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Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
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Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
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2 Job Family Competencies – Product and Technical Knowledge
Proficiency Level -2
Skill definition-Explaining the products' technical aspects, features and uses to customers to acquire new prospects and drive sales.
Level 1 Behaviors
(General Familiarity)
Documents best practices used in developing training programs for product and technical knowledge.
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Level 2 Behaviors
(Light Experience)
Reports all the technical issues of products to senior management.
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Level 3 Behaviors
(Moderate Experience)
Provides technical product knowledge to acquire the customer's trust and business.
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Level 4 Behaviors
(Extensive Experience)
Oversees technical changes in product lines and acquires sufficient product knowledge.
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Level 5 Behaviors
(Mastery)
Designs comprehensive training programs to expand the team members' product and technical knowledge.
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3 Technical Sales Support Specialist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist II
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Technical Sales Support Specialist II

1 Core Competencies – Products And Services
Proficiency Level -3
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
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Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
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Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
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Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
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Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
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2 Core Competencies – Self-Motivation
Proficiency Level -3
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
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Level 2 Behaviors
(Light Experience)
Documents feedback from our senior management to encourage and increase motivation.
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Level 3 Behaviors
(Moderate Experience)
Deals with setbacks and continues to pursue our business goals despite obstacles.
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Level 4 Behaviors
(Extensive Experience)
Helps others to recognize and leverage their strength to their advantage.
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Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
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3 Technical Sales Support Specialist II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Sales Support Specialist II
Proficiency Level - 4
5 Competency for - Technical Sales Support Specialist II
Proficiency Level - 5

Summary of Technical Sales Support Specialist II skills and competencies

There are 0 hard skills for Technical Sales Support Specialist II.
6 general skills for Technical Sales Support Specialist II, Technical Support, Product and Technical Knowledge, Prospecting, etc.
7 soft skills for Technical Sales Support Specialist II, Products And Services, Self-Motivation, Initiative, etc.
While the list totals 13 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Support Specialist II, he or she needs to be skilled in Products And Services, be skilled in Self-Motivation, and be skilled in Initiative.

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